REFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY
Thank you for choosing www.fabricfilestore.com. Your satisfaction when shopping with us is of utmost importance to us. If you are not satisfied with your purchase, we will do our best to help you. Please read the refund terms below carefully to understand our refund policy.

1. Refund Policy
   ●Refund Time: If you are not satisfied with your foldable fabric file box, you can apply for a refund within 30 days after receiving the product.
   ●Eligibility: Refunds are only available for unused, undamaged and fully packaged items. All returned items must include the original tags and packaging.
   ●Exclusions: The following situations do not apply to the refund policy: The item has been used or damaged.
   ○Special items during promotional periods (such as limited-time discount items).
   ○Gift cards or customized items.
2. Apply for a Refund
   ●How to apply for a refund: Please contact customer support via email with your order number and the reason for your refund request. We will process your application as soon as possible and provide further instructions.
   ●Return Address: We will provide a return address after the refund application is approved. Please ensure that the item is properly packaged and include a return form.
3. Refund Processing
   ● Refund Method: Once we receive and inspect the returned item, if it meets the refund conditions, we will process the refund according to the original payment method.
   ● Processing Time: Refund processing usually takes 3 business days, and the specific arrival time may vary depending on the payment method.
4. Shipping Costs
   ● Return Shipping Costs: Return shipping costs due to refund reasons are borne by the customer. The original shipping costs are not refundable in the refund.
5. Changes and Cancellations of Orders
   ● If you wish to modify or cancel an unshipped order, please contact customer service as soon as possible. We will do our best to meet your request before the order is shipped.

Thank you for your trust in www.fabricfilestore.com, we look forward to continuing to provide you with quality products and services!