FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS
Welcome to www.fabricfilestore.com! To ensure that your shopping experience on our website is smooth and pleasant, we have established the following terms and conditions. Please read them carefully before using this website, and if you have any questions, please feel free to contact us.

1. Frequently Asked Questions
   Q: How do I place an order?
   A: Browse our website, select the foldable fabric file box you want, and click “Add to Cart”. After completing your selection, go to the shopping cart and follow the prompts to enter the delivery information and select the payment method to complete the order.
   Q: How do I modify or cancel my order?
   A: If your order has not been shipped, please contact us as soon as possible by email or phone to help you modify or cancel your order. We will do our best to accommodate your request.
   Q: What payment methods do you offer?
   A: We support a variety of payment methods, including credit cards, debit cards and major third-party payment platforms. All payments are processed in a secure environment to protect your information.
   Q: How long does it take to ship your order?
   A: Shipping time varies depending on the delivery location and the selected shipping method. You can check the estimated delivery time at checkout.
   Q: How to process returns or refund requests?
   A: If you are not satisfied with the purchased goods, you can apply for a refund within 30 days after receiving the goods. Please check our refund terms for details.
2. Common Problem Solutions
   ●Order confirmation not received: Check your spam or promotion folder to confirm that your email address is correct. If you still have not received it, please contact customer support.
   ●Items are damaged or missing: If you find that the goods are damaged or missing when you receive them, please contact us within 48 hours and we will provide you with a solution.
   ●Account security: Please ensure that your account information is safe and avoid sharing your account information with others. If you find any suspicious activity, please contact us immediately.

We attach great importance to your feedback and questions and hope to provide you with the best shopping experience! Thank you for choosing www.fabricfilestore.com!